topic Re: Billing Question in Contracts & Billing

Billing Question

gw2610 — Fri, 08 Aug 2025 08:21:08 GMT

I recently returned an add on for my mobile bill and recieved a message saying that EE have recieved it and will refund the initial payment I made of £10 however on my phone bill it says they will still charge me for the add on extra on the 10th of this month so what do I do as I don’t have long to wait for them to update the debit amount on this months phone bill.

thanks.

Re: Billing Question

Peter_W — Fri, 08 Aug 2025 11:20:17 GMT

Hey there @gw2610 😊

In this case it sounds like your bill with this charge was produced prior to the device being received back, so you will need to pay the charge for it this month.

Provided all goes well with the return though, this will be credited back to you on your next bill, or you can also contact our team and request it as a direct refund.

Peter