topic Re: Payment not showing on balance? in Contracts & Billing

Payment not showing on balance?

shreevsy — Thu, 07 Aug 2025 15:35:11 GMT

Hi, I had a credit of £3.73 on my mobile account.

On the 4th August I paid £11.27 so the total should have been £15 in credit.

On the 4th August my bill was generated with a bill of £15.48ish
I pay before bill so the money is there when the bill is generated.
On my account it's now says I need to pay my bill?
I can't speak to anyone at the moment I'm just puzzled?
Thanks all

Re: Payment not showing on balance?

XRaySpeX — Thu, 07 Aug 2025 15:41:53 GMT

@shreevsy : You sure 4th Aug is the date the bill is posted on your a/c & not the day you are meant to pay the bill which would have been generated about a week earlier?

Re: Payment not showing on balance?

shreevsy — Thu, 07 Aug 2025 21:20:24 GMT

Thanks for your comment.

My bill was generated 4/8/25 to be paid by 12/8/25.

I realised what had happened when I went into pay bill to see the balance and it was only a few pounds

So I paid the balance and it's all sorted

Just having a senior moment 😁

Re: Payment not showing on balance?

Katie_B — Fri, 08 Aug 2025 07:20:09 GMT

Thanks for coming back and letting us know this is all sorted @shreevsy.

Have a great day,

Katie