topic Re: Billing error on first broadband only bill. in Contracts & Billing

Billing error on first broadband only bill.

Carrotter — Tue, 05 Aug 2025 13:47:27 GMT

The app shows a bill for Broadband and TV which I didn't sign up for. I signed up for Broadband only.

On the actual and very glitchy webpage it shows broadband only, but a wrongful charge applied of a set up fee. I signed up and it was zero set up fee.

Why 2 different bills and why as a new customer was i charged for set up when it was free?

Re: Billing error on first broadband only bill.

Rach_H — Tue, 05 Aug 2025 16:52:34 GMT

Hi @Carrotter,

Welcome to the Community!

We know how important it is for you to know what is happening with your bills, so I'm sorry to hear about this confusion. I'd recommend giving our team a call and they can confirm what is included in your plan, and ensure you are only paying what you should be.

Rach