topic Re: End of sim contract and wanting to change plan in Contracts & Billing

End of sim contract and wanting to change plan

Angf — Sun, 03 Aug 2025 14:01:40 GMT

My sim contract has ended and I wanted to change to a different plan as I do not need 125gb of data. How can I do this and keep my number.

Re: End of sim contract and wanting to change plan

Schockwave — Sun, 03 Aug 2025 14:10:37 GMT

Hello. @Angf ,

Welcome to the community,

You can do this via the app or website and choose upgrade, then choose the plan you want or speak to customer service and they will be able to do it for you.

Re: End of sim contract and wanting to change plan

Angf — Sun, 03 Aug 2025 14:13:17 GMT

My handset isn't due an upgrade though and I can't find a way to change just my sim plan

Re: End of sim contract and wanting to change plan

Schockwave — Sun, 03 Aug 2025 14:29:13 GMT

@Angf , if you have the old system where you are paying for handset and monthly contract, then you cannot change your plan and will have to wait, if on the other hand, the handset is on flex ;pay, then I would ring customer service and see what they can do for you.

Re: End of sim contract and wanting to change plan

bristolian — Sun, 03 Aug 2025 17:47:47 GMT

@Angf wrote:
My handset isn't due an upgrade though and I can't find a way to change just my sim plan

Does "my handset isn't due an upgrade", does that translate as "I'm still within my minimum term"? You mention in a previous post "my sim contract has ended" which seems to contradict this.

There's 2 unknowns here, which fundmentally alter the advice to you. There are a few permutations.

1: Are you on a traditional contract where your phone & airtime are bundled as one single monthly payment - and if so, are you within your minimum term or beyond it?

2: Or are you on a SIM-only or Flex-Pay plan, where your device is separate from your airtime - and if so, when did you last re-contract?