topic Re: Unable to see bill in Contracts & Billing

Unable to see bill

AMG07 — Wed, 11 Jun 2025 08:11:39 GMT

My bill was higher this month than normal but when i go to manage bill to verify why it keeps telling me it's unable to show me this month's bill. please help how i can get round that to see my bill ?

Re: Unable to see bill

AMG07 — Wed, 11 Jun 2025 08:13:17 GMT

and refresh make no difference and i tried yesterday + today

Re: Unable to see bill

Michael_D — Wed, 11 Jun 2025 10:50:09 GMT

Hi @AMG07

Welcome to the community.

I know it can be a shock when your bill is higher than expected.

Do you see the same error when you try to view the bill in the EE app and when logged in through the website?

Is the error message coming up as soon as you select the Billing section, or when you try to select the bill for this month?

Michael

Re: Unable to see bill

AMG07 — Wed, 11 Jun 2025 11:07:47 GMT

Thanks for your message. tried again just now and same message as i posted above. I get same error message on my phone app and the website and the error message is as soon as i go to manage -> Bills & Payments.

what else do you suggest i could do?

Thanks

Re: Unable to see bill

Michael_D — Wed, 11 Jun 2025 12:41:27 GMT

It it is happening on both the app and website, it could be account related, but it is worth trying to delete and re-install the app, and clear the cookies and cache from your browser just to see if that helps.

Have you been able to view bills in the past?

Has there been any changes on the account recently?

Michael

Re: Unable to see bill

MBEE — Thu, 03 Jul 2025 10:08:16 GMT

https://community.ee.co.uk/t5/EE-app-and-website/Website-error/td-p/1532803/page/2

Make a complaint here: https://business.ee.co.uk/help/make-a-complaint/

Re: Unable to see bill

Liverpool-84 — Sun, 03 Aug 2025 04:32:27 GMT

Hi I was wondering where to find it on app thank you

Re: Unable to see bill

Chris_S — Sun, 03 Aug 2025 08:22:47 GMT

Hi @Liverpool-84

To view your bill on the My EE app:

Open the app
Select billing

You should have the option to download your bill there too.

I'd recommend heading to our view you monthly bill web page to see all of the other ways that you can view your bill.

Chris S