topic Re: Billing in Contracts & Billing

Billing

stevehills — Sat, 02 Aug 2025 09:25:44 GMT

Good Morning

i can’t seem to find my latest bill anywhere in the app. It’s not there and I’ve looked everywhere.

this is annoying and for a company this big.

the app definitely needs an overhaul how am I suppose to budget when I can see my bill

Re: Billing

Michael_D — Sat, 02 Aug 2025 11:30:00 GMT

Hi @stevehills

Thanks for coming to the community.

You should be able to see the bills in the EE app by going to Manage then Billing.

It will then have the option of seeing your full bill, changing which bill you want to view and downloading the bill as a PDF.

If that doesn't work, what do you see?

Michael

Re: Billing

stevehills — Sat, 02 Aug 2025 11:59:50 GMT

Hi Michael

i don’t see anything when I go through all the steps you described

Re: Billing

Schockwave — Sat, 02 Aug 2025 12:19:36 GMT

@stevehills , have you tried uninstalling the app, rebooting, then reinstalling the app? Does that then solve the problem?

You should actually see view my bill when you log into your app, or click on Manage and then see Billing, click on that and then choose the one you want to view.

If that does not work, have you tried logging in via the website into your account and checked the billing there?

Re: Billing

stevehills — Sat, 02 Aug 2025 12:37:51 GMT

Still doesn’t work

Re: Billing

Michael_D — Sat, 02 Aug 2025 13:00:59 GMT

What do you see @stevehills?

If you can provide us with a screenshot of what you see we can look to help further. Just be sure to block out any personal or account details.

Have you been able to try logging in on the EE website as @Schockwave mentioned?

Michael

Re: Billing

stevehills — Sat, 02 Aug 2025 13:17:57 GMT

This is all I get, nothing on the main Home Screen either

Re: Billing

Michael_D — Sat, 02 Aug 2025 13:24:46 GMT

Was there meant to be a picture attached @stevehills? There is nothing showing.

Michael

Re: Billing

stevehills — Sat, 02 Aug 2025 14:34:54 GMT

Yeah sorry it’s just a screen shot of my Home Screen not showing any billing info

Re: Billing

Michael_D — Sat, 02 Aug 2025 14:38:44 GMT

Does it show the same on the website @stevehills?

Can you view any account details?

Have you been able to view bills in the past?

Michael

Re: Billing

stevehills — Sun, 03 Aug 2025 11:28:16 GMT

Still the same on website and yes I was able to view my bills but that was about 3 months ago

Re: Billing

Schockwave — Sun, 03 Aug 2025 11:32:54 GMT

@stevehills , the app has just been updated and works fine for me and many others, you may need to get EE to do an account refresh, then you can log in again, which should work.