https://community.ee.co.uk/t5/Contracts-Billing/Accessibility-help/m-p/1553117#M102790 <P>You can find some advice on accessible methods of contacting EE here, particularly the Relay service:</P><P><A href="https://ee.co.uk/help/here-for-you/communication-support" target="_blank" rel="noopener">https://ee.co.uk/help/here-for-you/communication-support</A>&nbsp;</P> Fri, 01 Aug 2025 17:05:53 GMT Matt_124 2025-08-01T17:05:53Z https://community.ee.co.uk/t5/Contracts-Billing/Accessibility-help/m-p/1553115#M102789 <P>I am currently in hospital after having an operation on my ears, and cannot use the phone to make phone calls. I need an extension on paying my bill. I’m trying live chat but it’s not being picked up, anyone know any other way to actually speak to someone via message? I tried to create a promise to pay via message and it says they need to speak to me, but that’s not possible.&nbsp;</P> Fri, 01 Aug 2025 16:59:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Accessibility-help/m-p/1553115#M102789 Xjdjwanss 2025-08-01T16:59:14Z https://community.ee.co.uk/t5/Contracts-Billing/Accessibility-help/m-p/1553117#M102790 <P>You can find some advice on accessible methods of contacting EE here, particularly the Relay service:</P><P><A href="https://ee.co.uk/help/here-for-you/communication-support" target="_blank" rel="noopener">https://ee.co.uk/help/here-for-you/communication-support</A>&nbsp;</P> Fri, 01 Aug 2025 17:05:53 GMT https://community.ee.co.uk/t5/Contracts-Billing/Accessibility-help/m-p/1553117#M102790 Matt_124 2025-08-01T17:05:53Z