topic Re: Escalating complaints in Contracts & Billing

Escalating complaints

Claireb73 — Thu, 31 Jul 2025 22:15:06 GMT

How do I escalate a complaint as have been ignored, mis sold broadband and now paying broadband and BT for the same service!!!!!!!!!

Re: Escalating complaints

Northerner — Fri, 01 Aug 2025 04:54:23 GMT

Hi @Claireb73

You can complain here: https://store.ee.co.uk/help/policies/customer-complaints

Thanks

Re: Escalating complaints

Claireb73 — Fri, 01 Aug 2025 05:01:50 GMT

Thanks but I have obviously raised a complaint, 2 in fact and have spent 3 hours and 8 minutes in total on the phone and spoke with numerous advisors, who promise to resolve and Dont do it so I want to escalate further, it is too soon to raise with the ombudsman yet apparently!

Re: Escalating complaints

XRaySpeX — Fri, 01 Aug 2025 06:50:36 GMT

If you don't get satisfaction after 8 weeks or you reach deadlock you can take it to EE's ADR provider.