topic Re: BT61998 in Contracts & Billing

BT61998

Amethyst1966 — Mon, 05 Feb 2024 18:48:08 GMT

Anyone know why EE are charging to text reply READY to BT61998 for changeover to Digital Voice. Mobile contract was with BT but they moved me to EE. They are all the same company aren't they? So why additional charges to respond to BT text?

Re: BT61998

Christopher_G — Tue, 06 Feb 2024 13:35:42 GMT

Hi @Amethyst1966

Welcome to the community.

That number should be free of charge from an EE pay monthly mobile. Are you on contract or pay as you go? Where did you see the charge?

Chris

Re: BT61998

SkaterSimon — Wed, 30 Jul 2025 07:42:20 GMT

I have problems with my BT / EE broadband, but you can't message 61998 at all from my Vodafone, even though I don't have premium blocked and can message any other premium number.

Re: BT61998

Katie_B — Wed, 30 Jul 2025 08:08:21 GMT

Hi @SkaterSimon.

Thanks for coming here.

Is your broadband with BT or with EE?

66033 is the number for EE and 61998 is the number for BT.

Katie

Re: BT61998

SkaterSimon — Wed, 30 Jul 2025 08:35:16 GMT

My broadband is with BT, but they don't seem to want to talk to me about my problem. Since The BT - EE merge the customer service has dropped from bad to diabolical hence trying to get an answer from anyone from either company.

Re: BT61998

Katie_B — Wed, 30 Jul 2025 08:43:35 GMT

Thanks for confirming @SkaterSimon.

What happens when you text HELP to 61998?

Katie

Re: BT61998

SkaterSimon — Wed, 30 Jul 2025 09:00:54 GMT

I just get "not sent" but I don't have premium numbers blocked and can reply or message to any of them except this one.

Re: BT61998

Katie_B — Wed, 30 Jul 2025 09:58:01 GMT

Hi @SkaterSimon.

I am not sure what could be causing this, your network provider will be able to look into this for you.

To report a problem with your broadband please get in touch with our customer care.

Katie