topic Re: New phone new contract in Contracts & Billing

New phone new contract

themaclean — Fri, 25 Jul 2025 19:42:40 GMT

Hi,

As I wasn’t happy with the upgrade plans offered by EE I bought a new iPhone 16 directly from Apple. As my plan with EE is ending I have also taken out a new sim only plan with EE (same number) which was on offer and had better extras. My question is do I update my new phone and transfer everything before I insert the new sim or do I insert new sim into new phone and then do the transfer? 🤯🤯

Re: New phone new contract

bristolian — Fri, 25 Jul 2025 23:04:21 GMT

Unless there's a specific problem with your current SIM or it's not working, then there's no reason to unnecessarily replace it - the new plan will take effect on your existing SIM. Depending how your minimum-term dates fall and how you requested the change of plan, it may well already be active.

Re: New phone new contract

themaclean — Sat, 26 Jul 2025 17:57:10 GMT

Thanks for the info 😀 I think I’m confused because the sim I ordered seems to be a physical sim. All my info in the app suggests I’m still on the old plan. I’m thinking I should transfer my data to the new handset and insert the new sim when that’s been successfully completed. Is that best do you think?

Re: New phone new contract

Chris_B — Sat, 26 Jul 2025 18:31:38 GMT

@themaclean Take your sim only and start up the new device. It’ll guide you through moving over your information. Once completed put your sim in the new device.

Re: New phone new contract

Leanne_T — Mon, 28 Jul 2025 15:32:43 GMT

Hi there @themaclean

Thanks for coming to the community.

Could I just check, if you upgraded and the new SIM was sent to you, has the plan now changed in your EE app? If not, do you have a drop down option and another number showing in the app?

Speak soon 🙂

Leanne.