topic Broadband and app in Contracts & Billing

Broadband and app

shmi007 — Fri, 25 Jul 2025 19:59:37 GMT

Hello I recently been moved back to EE from BT, the problem I have is my account number but I can't make it work to add my broadband on the app. I've been sent a bill which is due to be paid on 28th £39.99 but I can't view it at all

I also got an email last night which said sorry to hear you are thinking about leaving which can I just clarify, I don't want to leave.... I want to stay with you

Can you please help me out...

I'm on the All Rounder package. I would like to see my bill and get things sorted as soon as possible

Kind regards

Re: Broadband and app

Schockwave — Sat, 26 Jul 2025 12:15:54 GMT

Hello @shmi007 ,

Welcome to the community,

Your best bet is to ring customer service and speak to them about it, as we do not have access to your account and do not know who you are. They can take a look and make sure everything is ok and help sort out your account issues.

Re: Broadband and app

Rach_H — Sat, 26 Jul 2025 14:57:37 GMT

Hi @shmi007,

Welcome to the Community!

I'm sorry for the trouble you're having viewing your account, as this isn't what we'd expect to see. I'd recommend speaking with our team, who can take a look into this, and work to get this resolved for you, so you can see your bills moving forward.

Rach

Re: Broadband and app

shmi007 — Mon, 28 Jul 2025 13:38:43 GMT

Thank you Rach,

I rang this morning and issue was fast and efficiently. Thank you very much

Re: Broadband and app

Leanne_T — Mon, 28 Jul 2025 13:49:26 GMT

Hi @shmi007

Thanks for coming back and letting us know this has been sorted for you.

Leanne 🙂