topic Re: Refund from bills in Contracts & Billing

Refund from bills

Chr22 — Fri, 25 Jul 2025 19:17:50 GMT

Hi, so when I got transferred from BT I was not told of subscriptions put onto my tv bill including sports services which I don’t watch. I have since removed a lot of stuff from my bills so hopefully they will be a lot lower however due to not being told of services on my bills I would like to ask for a refund of £150 from the past 3 months this is from services that I didn’t want to use.

Re: Refund from bills

Schockwave — Fri, 25 Jul 2025 19:47:00 GMT

Hello @Chr22 ,

Welcome to the community,

This not customer service, but a public forum where we have no account access and do not know who you are. You will have to speak to customer service about this, as this is to do with your account.

Re: Refund from bills

Rach_H — Sat, 26 Jul 2025 14:34:40 GMT

Hi @Chr22,

Thanks for coming to the Community.

If you can get in touch with our broadband guides they can take a look at your account and see what options are available.

If you have been in touch and this was not resolved, you can open a complaint using the Make a Complaint form and the team will get back to you.

Rach