topic Payment and calling issues in Contracts & Billing

Payment and calling issues

SianGambrell — Fri, 25 Jul 2025 11:31:47 GMT

I just used Apple Pay to pay one of my bills. It showed an error but still took the money from the account and now won’t let me pay my other bill (plan payment and flex payment). I’ve tried calling EE to see what’s up and none of their numbers are connecting. Any ideas on what to do next?

Re: Payment and calling issues

Schockwave — Fri, 25 Jul 2025 12:32:45 GMT

Hello @SianGambrell ,

Welcome to the community,

You can make a payment here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: Payment and calling issues

Rach_H — Sat, 26 Jul 2025 14:25:45 GMT

Hi @SianGambrell

Welcome to the community.

If the payment is not showing on your account and still pending with your bank, please get in touch with our mobile guides and they will get this checked for you.

Rach