https://community.ee.co.uk/t5/Contracts-Billing/For-the-third-month-running-Ee-have-overcharged-me/m-p/1550898#M102618 <P>Despite many&nbsp; promises and emails they have consistently failed to fix the problem&nbsp; Today they are not even answering the phone. At a loss what to do next. No customer service at all. Off to Ofcom I suppose.&nbsp;</P><P>&nbsp;</P> Fri, 25 Jul 2025 10:49:46 GMT Ash1510 2025-07-25T10:49:46Z https://community.ee.co.uk/t5/Contracts-Billing/For-the-third-month-running-Ee-have-overcharged-me/m-p/1550898#M102618 <P>Despite many&nbsp; promises and emails they have consistently failed to fix the problem&nbsp; Today they are not even answering the phone. At a loss what to do next. No customer service at all. Off to Ofcom I suppose.&nbsp;</P><P>&nbsp;</P> Fri, 25 Jul 2025 10:49:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/For-the-third-month-running-Ee-have-overcharged-me/m-p/1550898#M102618 Ash1510 2025-07-25T10:49:46Z https://community.ee.co.uk/t5/Contracts-Billing/For-the-third-month-running-Ee-have-overcharged-me/m-p/1550911#M102619 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4823933">@Ash1510</a>&nbsp;wrote:<BR /><P>Off to Ofcom I suppose.&nbsp;</P><HR /></BLOCKQUOTE><P>Not really, Ofcom don't handle individual customer complaints.</P><P>EE have a complaints process, which allows referral to external arbitration if complaints are unresolved or become deadlocked.</P><P>150 in the first instance,&nbsp;<A href="https://ee.co.uk/help/contact-ee/complaint" target="_blank" rel="noopener">https://ee.co.uk/help/contact-ee/complaint</A>&nbsp;beyond that.</P> Fri, 25 Jul 2025 10:56:34 GMT https://community.ee.co.uk/t5/Contracts-Billing/For-the-third-month-running-Ee-have-overcharged-me/m-p/1550911#M102619 bristolian 2025-07-25T10:56:34Z