topic Re: Unable to access the account in EE app or website in Contracts & Billing

Unable to access the account in EE app or website

Kylie366 — Thu, 24 Jul 2025 15:37:46 GMT

I cannot access to see my bill and make a payment online or via 150

Re: Unable to access the account in EE app or website

Schockwave — Thu, 24 Jul 2025 16:21:17 GMT

Hello @Kylie366 ,

Welcome to the community,

You can make a payment anomymously here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: Unable to access the account in EE app or website

Kylie366 — Thu, 24 Jul 2025 16:42:29 GMT

But i would like to check and manage my bill online

Have a nice day.
Best Regards,
Kylie Ng

Re: Unable to access the account in EE app or website

Linzi_H — Fri, 25 Jul 2025 07:40:34 GMT

Hi @Kylie366

Welcome to the Community.

I know you'll be eager to be able to see your bill and manage your payments online successfully.

Have you been able to access your bill online prior to this?
Does the same thing happen through the EE app and your main online account?
Do you see an error of some sort?
Have you tried to access this using a different device or web browser?

Speak soon,
Linzi