topic Re: Billing query - I appear to have two Netflix charges on my mobile number. in Contracts & Billing

Billing query - I appear to have two Netflix charges on my mobile number.

Chamberlain5262 — Thu, 10 Jul 2025 08:39:44 GMT

I have two Netflix charges on my mobile number and this looks odd. The charges are also different and I don’t understand this.

[Mod edit: Personal information removed]

Re: Billing query - I appear to have two Netflix charges on my mobile number.

Michael_D — Thu, 10 Jul 2025 10:16:50 GMT

Hi @Chamberlain5262

Thanks for coming to the community.

Have you just added the Netflix subscription to your bill?

It is normal when it is first added to have a charge from when it is added to your bill date and then for the month ahead.

This would only happen on the first bill, then you'd see one charge each month.

Michael

Re: Billing query - I appear to have two Netflix charges on my mobile number.

ZH41 — Wed, 23 Jul 2025 16:24:27 GMT

Did you find out what these were for? Ive had 2 additional Netflix charges this month also.

Re: Billing query - I appear to have two Netflix charges on my mobile number.

Rach_H — Thu, 24 Jul 2025 07:14:27 GMT

Hi @ZH41,

Welcome to the Community!

Is this the first bill since adding your Netflix subscription? If so then you'll be charged from the date you added this until your bill date, and then for the month ahead.

If this isn't the case then please give our team a call, and they'll be happy to take a look further into this for you.

Rach