topic Mixed Message from EE in Contracts & Billing

Mixed Message from EE

MatildaFistral — Wed, 23 Jul 2025 10:57:03 GMT

ee says this to me... so I ask for the balance and I get this...

then they tell me I dont pay the bills on time - but how Can i when the messages I get from EE are so mixed. One min I own money. the next min by balance is zero. Where is the clarity?

Re: Mixed Message from EE

bristolian — Wed, 23 Jul 2025 12:31:57 GMT

The first message refers to a bill that's already been generated - "latest bill due to be paid" is the clue.

The second message refers to your unbilled charges that are pending for your next bill - "charges to go onto your next bill" is the relevant bit.

Re: Mixed Message from EE

Northerner — Wed, 23 Jul 2025 13:26:28 GMT

Hi @MatildaFistral

Try looking in the EE app under billing as it explains.

You are billed and entitlements restarted 10 days before payment is taken from your bank.

Thanks