topic Re: Why do EE not offer existing customer good deals when upgrading ? in Contracts & Billing

Why do EE not offer existing customer good deals when upgrading ?

Ricman01 — Mon, 21 Jul 2025 19:18:23 GMT

I have 3 lines (Sim only) all in contract, I want to upgrade one of them which they say is fine but the they have offered it £17 more than on the website FULL WORKS sim only (£48 but to joe bloggs it is £31.) why do they do this ? it winds me up so much. The plan that I want to upgrade is currently £17 a month

Re: Why do EE not offer existing customer good deals when upgrading ?

Chris_B — Mon, 21 Jul 2025 19:39:34 GMT

@Ricman01 It’s called enticing new customers. Login to your account to see what’s available for you or call customer support to see if they can offer you something else.

Re: Why do EE not offer existing customer good deals when upgrading ?

Ricman01 — Mon, 21 Jul 2025 20:40:02 GMT

Yes thought that, but £48 to me and £31 to to new customers !! its a joke. They will offer me £31 if I take a 4th line out but seeing as one of the inclusive options i was after is £18.99 a month, I can go direct to the inclusive company and pay the £18.99 (£1.99 more) but in no contract.

I will ring them tomorrow.

Re: Why do EE not offer existing customer good deals when upgrading ?

Matt_124 — Mon, 21 Jul 2025 21:31:03 GMT

Is the line out of contract and what is the non-discounted price of the line in question? Upgrades have to be equal or higher than the non-discounted price on an in-contract line.

It shows at £31 for me on an out-of-contract line, so there must be something blocking you from accessing it at that price.