topic Re: Threat of termination in Contracts & Billing

Threat of termination

TerencePaul — Sun, 20 Jul 2025 15:38:25 GMT

I was severely upset by yet another message from EE saying I had not paid a Broadband bill.

When the same thing happened recently I spoke on my phone to a member of your staff and *together* we set up ANOTHER direct debit with my bank. This, too, has now been declined by you and yet ANOTHER late fee is being made. I joined EE to save a little money but since joining it is costing me more than it was with BT which was the reason why I left BT and moved to EE.

I have been quite distraught over this and feel that the late-payment fines are quite unfair in the circumstances.

Re: Threat of termination

Chris_B — Mon, 21 Jul 2025 07:17:18 GMT

@TerencePaul You might want to check with your bank, EE only try to take payment they don’t reject the payment. If they can not take the payment it’s not EE fault that’s down to your bank to release the payment.

Re: Threat of termination

TerencePaul — Mon, 21 Jul 2025 15:06:29 GMT

Thank you. The direct debit has been set up with my bank and EE has been instrumental in doing this. However, they continue to take late payment fines and the bank says it has not received instructions.

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Re: Threat of termination

Schockwave — Mon, 21 Jul 2025 16:16:07 GMT

@TerencePaul , if your bank has not received instructions to take late payment fines, then this will not be taken, or do you mean that your bank has not received instructions to make a payment via your bank to EE? I would just keep an eye when bills are meant to go out of your bank to make sure that payment has been made. Have you actually set the Direct Debit with EE? That is how it should be done.