topic Re: How can i look at my bill without an app in Contracts & Billing

How can i look at my bill without an app

berinak — Wed, 27 Sep 2023 08:12:10 GMT

Re: How can i look at my bill without an app

XRaySpeX — Wed, 27 Sep 2023 08:29:52 GMT

In your online MyEE, https://ee.co.uk/exp/home

Re: How can i look at my bill without an app

heldenbrau — Mon, 21 Jul 2025 10:53:17 GMT

That takes me to a page to download the app. The question was "How can i look at my bill without the app". I don't want to download an app for every company I'm a customer of. I already have too many.

Re: How can i look at my bill without an app

Matt_124 — Mon, 21 Jul 2025 11:05:02 GMT

That link let's me look at my bill, allowances and more.

The bottom of the page suggests downloading the app, sure, but all of the info you are looking for is accessible through that link with no need to download the app.

Re: How can i look at my bill without an app

XRaySpeX — Mon, 21 Jul 2025 11:08:32 GMT

@heldenbrau : Don't you see Bills & Payments from there?

Re: How can i look at my bill without an app

heldenbrau — Mon, 21 Jul 2025 11:41:00 GMT

No, I just see this

Re: How can i look at my bill without an app

heldenbrau — Mon, 21 Jul 2025 11:58:04 GMT

Why is it not sent by email, I don't get why these companies make you set up an account and jump through other hoops just to see your bill.

Re: How can i look at my bill without an app

XRaySpeX — Mon, 21 Jul 2025 12:34:36 GMT

@heldenbrau : Click on Manage at top, then Bills and Payments.

Re: How can i look at my bill without an app

Matt_124 — Mon, 21 Jul 2025 12:51:41 GMT

You need to click "link device" and attach your products to your EE ID so that you can see them in there.

Re: How can i look at my bill without an app

heldenbrau — Mon, 21 Jul 2025 14:24:37 GMT

I realised that, but I have to verify the link using my registered phone number. The phone number that is registered doesn't match the number I gave. I can only get that changed by contacting support. When I phone support I'm on hold forever and there's no email or live chat.

Re: How can i look at my bill without an app

Matt_124 — Mon, 21 Jul 2025 15:43:16 GMT

Unfortunately if you are unable to get it set up your only option is to call EE Customer Services

There is nothing anyone can do on here for that issue as we are all other users, nor do EE offer any email contact.

The Web/Live Chat function requires your online account to be set up to be able to access it, and is through the EE App which you do not want to download.

Re: How can i look at my bill without an app

heldenbrau — Mon, 21 Jul 2025 20:13:43 GMT

I have set up the app and I was doing this on the app, even with the app I can't see any way to view my bill

Re: How can i look at my bill without an app

Matt_124 — Mon, 21 Jul 2025 20:42:45 GMT

To access Live Chat you need to have a Pay Monthly account linked. That's the issue you're in at the moment which means you'll have to call EE up to get your account linked.