topic Re: I am currently out of contract in Contracts & Billing

I am currently out of contract

ChunkyChris — Sun, 20 Jul 2025 18:35:23 GMT

I am currently out of contract, yet still being billed at £47 and month, yet the £47 included paying for the mobile which l have over the contract period, should my bill reduce to just a minimum fee to cover Calls Text and internet

Re: I am currently out of contract

bristolian — Sun, 20 Jul 2025 18:57:14 GMT

EE's traditional contracts have no concept of paying a device off, or of separating your services. You agreed to pay one single monthly fee covering all your airtime & phone, for at least the duration of your minimum term - but ultimately until you explicitly request a change.

Towards the end of your minimum term, the user should receive a text message advising numerous options - which include upgrading to a newer phone or changing to a SIM-only plan. Ultimately though, the choice has to be that of the account holder, thus if no change is requested, none will be made.

Newer plans are often on a FlexPay basis, where you have 2 separate & independent contracts. A fixed-term finance loan for your device repayment, and a rolling minimum-term contract for your airtime. The former naturally ceases when repaid.

It sounds like you would benefit from moving to a SIM-only plan in the short term, and consider a FlexPay plan when you next upgrade.

Re: I am currently out of contract

Chris_S — Mon, 21 Jul 2025 07:33:56 GMT

Hi @ChunkyChris

Just to add to @bristolian's brilliant advice, you can check out our upgrade and sim only options on our website

Chris S