topic Re: Xbox Game pass still active after ending contract in Contracts & Billing

Xbox Game pass still active after ending contract

Carew95 — Thu, 17 Jul 2025 10:38:43 GMT

Hello,
It has been almost 2 years since I have ended my contract with EE, but the Xbox Game pass is still active, and I can't cancel, renew or manage the subspriction in any way possible.
I can't call the costumer service number since I am not in the UK and my current mobile plan doesn't include calls abroad.
It's crazy that there is no EE chat support..
Can someone please help me with this?
Thank you

Re: Xbox Game pass still active after ending contract

Lesley_W — Thu, 17 Jul 2025 14:28:24 GMT

Hi @Carew95

Thanks for coming to our community,

I'm sorry you are having trouble managing your Games Pass after leaving, What changes were you trying to make and what error are you seeing?

Lesley

Re: Xbox Game pass still active after ending contract

Carew95 — Sat, 19 Jul 2025 11:10:27 GMT

Hi @Lesley_W ,

I would like to 'unlink' my xbox game pass from EE. It seems weird that I still have access to the game pass (without any monthly charge), even if I ended my contract with EE 2 years ago.

Thanks,
Andrea

Re: Xbox Game pass still active after ending contract

Katie_B — Sat, 19 Jul 2025 11:48:39 GMT

Hi @Carew95.

Thanks for getting back to us.

Our customer care team would need to look into this further for you.

When possible, please give us a call.

Katie

Re: Xbox Game pass still active after ending contract

Carew95 — Sat, 19 Jul 2025 13:32:36 GMT

Hello @Katie_B ,

Unfortunately I can't call the costumer service number since I am not in the UK and my current mobile plan doesn't include calls abroad.
Is there another way to contact the support?

Thanks,
Andrea

Re: Xbox Game pass still active after ending contract

Katie_B — Sat, 19 Jul 2025 13:45:46 GMT

Hello @Carew95.

Do you have access to another phone?

Will you be returning to the UK soon?

Katie

Re: Xbox Game pass still active after ending contract

Carew95 — Sat, 19 Jul 2025 14:55:14 GMT

Hi @Katie_B ,

I don't have access to another phone and I'll be not returning to the UK any time soon.
Is there another way to get in touch?

Andrea

Re: Xbox Game pass still active after ending contract

Christopher_G — Mon, 21 Jul 2025 11:00:58 GMT

Hi @Carew95.

At the moment, live chat can only be found in the EE app for pay monthly EE customers.

Our other contact methods, including an international number, can be found on our Contact Us page.

Hope you get sorted.

Chris

Re: Xbox Game pass still active after ending contract

Carew95 — Sat, 30 Aug 2025 18:23:52 GMT

Hello,

I finally managed to contact support but still nothing. The game pass is still active.

Re: Xbox Game pass still active after ending contract

Christopher_G — Sun, 31 Aug 2025 13:35:21 GMT

Hi @Carew95

What did the customer service team say when you called? Were they able to confirm that you won't be charged?

Chris