topic Re: Need to delete old accounts from EE. in Contracts & Billing

Need to delete old accounts from EE.

Profile closed — Mon, 07 Jul 2025 22:17:23 GMT

Hello,

I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked they told me that the old accounts were from BT as well.

Is there a way to get all the old closed accounts for EE and BT removed from the Database.

Any help would be greatly appreciated

Thanks

Re: Need to delete old accounts from EE.

Leanne_T — Tue, 08 Jul 2025 08:27:19 GMT

Morning @Profile closed

Welcome back to the community 🙂

If you get back in touch with our mobile guides, they should be able to look into getting these details removed.

You can also visit the privacy centre, and request details on the information we hold and ask for these accounts to be removed.

Thanks 🙂

Leanne.

Re: Need to delete old accounts from EE.

Profile closed — Tue, 08 Jul 2025 18:47:34 GMT

Hello Leanne,

my dad used to have BT accounts when he died I took over the accounts I need the accounts in his name removed.

Any help would be greatly appreciated

Thanks

Re: Need to delete old accounts from EE.

Katie_B — Wed, 09 Jul 2025 07:15:41 GMT

Hi @Profile closed.

Thanks for getting back to us.

I would recommend following the advice provided by @Leanne_T, our customer care team are in the best position to help with this.

Katie

Re: Need to delete old accounts from EE.

Profile closed — Fri, 18 Jul 2025 19:38:53 GMT

Hello Leanne,

Thank you for sending me the link for privacy centre I fill out the form summited it and phoned EE a week later and they told me that all of dads BT accounts have been removed from the database.

Thank you very much for your help.

Re: Need to delete old accounts from EE.

Katie_B — Sat, 19 Jul 2025 07:07:17 GMT

Hi @Profile closed.

Thanks for keeping us updated.

I am happy to see this has now been resolved.

Katie