topic Re: Re: Google play refund in Contracts & Billing

Re: Google play refund

Ma179 — Fri, 18 Jul 2025 10:14:03 GMT

I have always been charged extra money by EE unknowingly that my child has been purchasing google apps not until I was charged a huge amount of 297 in the month of may 2025. I really need a refund.

Re: Re: Google play refund

Ma179 — Fri, 18 Jul 2025 10:15:37 GMT

I have tried to contact google play several times but I have failed to connect with them. I really need the money back. Thanks

Re: Re: Google play refund

XRaySpeX — Fri, 18 Jul 2025 10:17:40 GMT

@Ma179 : You'll need to take that up with Google Play.

Re: Re: Google play refund

Ma179 — Fri, 18 Jul 2025 10:18:57 GMT

I have tried several times but I can not find that amount in my purchase list

Re: Re: Google play refund

Ali_A — Fri, 18 Jul 2025 14:18:55 GMT

@Ma179

Do you possibly have another Google account that is also set to bill through EE?

You may need to contact Google directly or help with identifying which google account the purchases were made on.

Ali

Re: Re: Google play refund

Tinkykins — Wed, 24 Sep 2025 17:34:44 GMT

I have exactly the same problem. I've never authorised any other payment to go through EE. My daughter has topped up the same amount on Google play. I've checked her phone and there is no authorisation to charge Google play, yet it has been added to my account. She has learning difficulties and does not understand the concept of authorising payments

Did you get anywhere with Google play?

Re: Re: Google play refund

clivesangling — Wed, 18 Feb 2026 18:05:04 GMT

I have had the same problem. My daughter, age 6, spent over £1000 over a 2-day period this Xmas 2025. I contacted Google Play, they referred me to Paypal and then they referred me to Roblox. In the end, they all refused to give me my money back. I asked the bank to get a charge back and thankfully they did. However, £123 went through my EE account that is directly linked to Google play. I contacted Google Play and said refer back to EE.. ee also said they can't do anything and have me referred back to google. ITS ALL A SCAM TO GET YOUR MONEY USING CHILDREN AS A TOOL. There should be a law against this. I will not be renewing my account with ee after being with them for over 10 years. They Are usless and can not help, BE WARNED

Re: Re: Google play refund

clivesangling — Wed, 18 Feb 2026 18:06:39 GMT

**bleep**er no helpful at all

Re: Re: Google play refund

Chris_B — Wed, 18 Feb 2026 18:31:23 GMT

@clivesangling EE are not charging you they as only the payment method. You take this up with the whoever is charging you via your mobile bill. You are also responsible for controlling your child’s spending habits. Perhaps setting up personal controls on the device is a better option and you should be looking at this. you then need to approve everything first.

Re: Re: Google play refund

XRaySpeX — Wed, 18 Feb 2026 18:58:32 GMT

@clivesangling wrote:
**bleep**er no helpful at all

But it was exactly what you experienced. So it can't be that far are.

Are you attempting to swear at me? Uncalled for!

Re: Re: Google play refund

Ali_A — Thu, 19 Feb 2026 08:29:08 GMT

HI @clivesangling

You can usually find out what the charges were for by going into the Playstore app > click on your profile icon on the top right > Payments and subscriptions > History.
Once you're here you can see a list of all the purchases made, as well as being able to set a limit on any future purchases.

As @Chris_B mentioned, the charges are from a 3rd party, just that you, or whoever was using your phone, selected to pay for the charges through the mobile bill. You can find out more at Charge purchases to your EE Mobile bill, where you can also find steps on how to switch this off.

We understand it can be distressing to have additional unexpected charges on your bill. If you don't want to use Charge to Bill, just text the word 'BAR' to 150 or contact us by phone and we will add a bar to your number so you can't charge online purchases to it.

Ali