topic Re: in Contracts & Billing

Tommyp90 — Fri, 11 Apr 2025 17:33:12 GMT

Hi I got cut off but called today to make a payment I paid £120 off of my bill and got put back on until the 27th and for some reason I have been cut off again today

Re:

Tommyp90 — Fri, 11 Apr 2025 17:34:00 GMT

Yes

Re:

Mustrum — Fri, 11 Apr 2025 19:10:21 GMT

@Tommyp90 Alas no!

You need to call customer services, alas no one on here has account access or knows who you are.

Re:

Chris_S — Sat, 12 Apr 2025 07:09:22 GMT

Hi @Tommyp90 As @Mustrum correctly mentioned, we don't have access to customer accounts here in the EE Community.

I'd recommend giving one of our payment support team a call so that they can get this looked into for you.

To speak to a guide, you'd just need to dial 150 from an EE phone or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S