topic Re: Help in Contracts & Billing

Help

Josh1888 — Wed, 16 Jul 2025 14:15:33 GMT

I have just seen I have a bill form we from my bank but my mobile is with 3 and my broadband is with bt so why is this happening can someone help me please

Re: Help

bristolian — Wed, 16 Jul 2025 14:47:48 GMT

Can you be more specific about what exactly this "bill from we" (which I presume means EE) is, that you've seen?

Re: Help

Josh1888 — Wed, 16 Jul 2025 14:53:28 GMT

Ee ltd 32 pounds thanks

Re: Help

Debbie_G — Wed, 16 Jul 2025 16:07:27 GMT

Hi @Josh1888.

I know it will be concerning having a payment you're unaware of taken from your bank.

I'd recommend speaking with our Guides over the phone. They will be able to help look into this further for you.

Debbie

Re: Help

XRaySpeX — Wed, 16 Jul 2025 16:25:03 GMT

Could well be a BB bill. Has BT force moved your BB to EE?

Re: Help

Josh1888 — Wed, 16 Jul 2025 16:36:34 GMT

Thanks I'll do that tomorrow thanks I just understand where would they get my bank details form iv never been or Thought of singing up to ee just find it wired but thanks for ur help I'll call them tomorrow and sort it out was just not Shure if ee took over 3 or bt just got scared. When I seen it but thanks I'll call them tomorrow

Re: Help

Josh1888 — Wed, 16 Jul 2025 17:02:56 GMT

That's what I hope mate or else bt has now got my details for my bank for no reason that's what's scaring me

Re: Help

Josh1888 — Wed, 16 Jul 2025 17:06:11 GMT

EE sorry not bt. 🤣🤣🤣

Re: Help

Josh1888 — Sun, 20 Jul 2025 16:29:20 GMT

It's cool I didn't realize they took over bt it's all fine just got scared

Re: Help

XRaySpeX — Sun, 20 Jul 2025 17:18:06 GMT

EE hasn't taken over BT. They are both part of the same group. It's just that BT wants to move their consumer BB users to EE.