topic Re: Please remove my ex from my bill in Contracts & Billing

Please remove my ex from my bill

KennyLoveJean27 — Wed, 16 Jul 2025 07:03:25 GMT

please removing my ex i not pay for him no way please remove his number for good just my account only pay £81.79 months why i should pay hight £128.20 twice for my ex please sent me email should be finish payment by july 2023 to 2025 please double check thank you

Re: Please remove my ex from my bill

Chris_B — Wed, 16 Jul 2025 07:12:05 GMT

@KennyLoveJean27 If that contract has reached its minimum term you need to call customer support to give 30 days notice to terminate that contract. It can’t be done via this community forum.

As the line is on your account you’re responsible for that line not your ex .

Re: Please remove my ex from my bill

Chris_S — Wed, 16 Jul 2025 07:12:58 GMT

Hi @KennyLoveJean27

We don't have access to customer accounts here in the EE Community, so I'd recommend getting in touch with us and speaking with our disconnections team who can discuss cancelling your contract.

You'll be required to provide at least 30 days notice, even if the minimum term of your contract has ended, during which time we'll continue to provide you with our service.

Chris S