https://community.ee.co.uk/t5/Contracts-Billing/New-Contract/m-p/1547841#M102210 <P>Good Evening,</P><P>I have recently got a new contract (IPHONE 14 PRO MAX) I was told that I could trade in my old phone which I will be sending off on Wednesday 16th July. My bill does not show the cost I agreed with trading the old phone in. Does this get applied when the phone been received?&nbsp;<BR />Can you please urgently let me know</P> Sun, 13 Jul 2025 20:58:07 GMT JessicaH17 2025-07-13T20:58:07Z https://community.ee.co.uk/t5/Contracts-Billing/New-Contract/m-p/1547841#M102210 <P>Good Evening,</P><P>I have recently got a new contract (IPHONE 14 PRO MAX) I was told that I could trade in my old phone which I will be sending off on Wednesday 16th July. My bill does not show the cost I agreed with trading the old phone in. Does this get applied when the phone been received?&nbsp;<BR />Can you please urgently let me know</P> Sun, 13 Jul 2025 20:58:07 GMT https://community.ee.co.uk/t5/Contracts-Billing/New-Contract/m-p/1547841#M102210 JessicaH17 2025-07-13T20:58:07Z https://community.ee.co.uk/t5/Contracts-Billing/New-Contract/m-p/1547842#M102211 <P>Trade-in credits are only applied when the device has been returned back, yes.</P> Sun, 13 Jul 2025 21:10:23 GMT https://community.ee.co.uk/t5/Contracts-Billing/New-Contract/m-p/1547842#M102211 bristolian 2025-07-13T21:10:23Z