topic Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re in Contracts & Billing

Hi can sumone help ive left EE why am i still getting billed im sure im due a re

RakX — Fri, 11 Jul 2025 09:21:38 GMT

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Northerner — Fri, 11 Jul 2025 09:25:46 GMT

Hi @RakX

When did you leave and did you give 30 days notice to cancel.

Thanks

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

XRaySpeX — Fri, 11 Jul 2025 11:03:52 GMT

How did you leave EE?

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

RakX — Fri, 11 Jul 2025 12:39:29 GMT

Hi i was out of contract its bin 8 months and i switched to another provider

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

XRaySpeX — Fri, 11 Jul 2025 12:41:05 GMT

How did you switch to another provider?

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Chris_B — Fri, 11 Jul 2025 12:50:35 GMT

@RakX your contract at the minimum term date changed to 30 day rolling contract until you give notice to terminate or port your number to a different network. I’ll hazard a guess that you didn’t do ether and just started a new contract with a different network and have a different number now. You need to call EE customer support and give 30 days notice of termination.

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

RakX — Fri, 11 Jul 2025 13:14:29 GMT

No i was with BT that changed to EE i had broadband with them.When i
changed providers EE sent email saying sorry ur leaving then another saying
to return equipment n that it has now ended

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

RakX — Fri, 11 Jul 2025 13:15:29 GMT

I went through uswicth

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

XRaySpeX — Fri, 11 Jul 2025 13:29:17 GMT

You mean you ordered from another ISP, doing it thro' uSwirch website but you never actually cancelled with EE? Hence your contract with EE is still live & therefore you are still being charged monthly by EE.

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

RakX — Fri, 11 Jul 2025 14:04:29 GMT

EE emailed me saying its stopped n to return the kit

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Rach_H — Fri, 11 Jul 2025 16:54:59 GMT

Hi @RakX,

Welcome to the Community!

Did you receive confirmation when we recieved your equipment back?

Rach

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

RakX — Fri, 11 Jul 2025 19:36:29 GMT

Hi i havent sent it bk yet i have till september but im asking how come im
still getting billed wen the broadband is off

Re: Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Ali_A — Sat, 12 Jul 2025 07:15:56 GMT

@RakX

What date did your service with EE stop? And what does it show on your bill for the charges?

Ali