topic incorrect billing in Contracts & Billing

incorrect billing

Umutgokcay — Tue, 08 Jul 2025 23:52:38 GMT

I bought unlimited mobile sim package at june 1st for 21£ per month contract, I have been charged 21£ first month at june 6 , 86£ second month at july 7 , and today is july 9th, total misery, why i have been charged on insane amount on direct debit ? I cannot monitor any bill detail, website crashes continuously. I am thinking to terminate whole contract now, i have zero confidence to this service

Re: incorrect billing

Chris_B — Wed, 09 Jul 2025 07:15:08 GMT

@Umutgokcay Have you spoken to customer support about this ?

Re: incorrect billing

Chris_S — Wed, 09 Jul 2025 07:49:51 GMT

Hi @Umutgokcay

As @Chris_B mentioned, it's worth speaking with one of our billing guides so that they can get access to your account and give you a bill breakdown.

You can visit our contact us page to find information on how to get in touch.

Chris S