topic Existing expensive contract. Would like to change to cheaper tariff in Contracts & Billing

Existing expensive contract. Would like to change to cheaper tariff

Mar17 — Mon, 07 Jul 2025 19:29:33 GMT

My All Rounder tariff is horrendously expensive for some reason and cost has soared over past few years. Want to change to cheaper tariff, but can't see how to do it as an existing customer. Certainly don't want to add another line.

Re: Existing expensive contract. Would like to change to cheaper tariff

Chris_B — Mon, 07 Jul 2025 19:35:12 GMT

@Mar17 Are you eligible to upgrade? Text upgrade to 150 to find out. If you’re not eligible to upgrade you can not change the current contract price to a cheaper one. If you can upgrade you can change it to a cheaper sim only tariff.

Re: Existing expensive contract. Would like to change to cheaper tariff

bristolian — Mon, 07 Jul 2025 19:38:56 GMT

Contractually you have agreed to pay your monthly charges for at least the duration of your minimum term. If you're still within that minimum term, then you're bound by it.

If you are beyond the minimum term, you are free to change plan including a SIM-only. If you text UP to 150, this will tell you whether you are eligible for an upgrade - that eligibility kicks in 30days before the end of your minimum-term.

Re: Existing expensive contract. Would like to change to cheaper tariff

Mar17 — Mon, 07 Jul 2025 19:41:29 GMT

24 month contract ended in March! I am on a SIM only deal as I have a John Lewis Samsung. Will text 150 as you suggest. Just don't want to rnd up with a new phone or 2 lines by mistake!! MSent from my Galaxy

Re: Existing expensive contract. Would like to change to cheaper tariff

bristolian — Mon, 07 Jul 2025 19:44:05 GMT

@Mar17 wrote:
24 month contract ended in March! I am on a SIM only deal ...Will text 150 as you suggest

The text to 150 will confirm whether you are in or outside your minimum-term.

It sounds like you're outside, in which case you're free to change payment plan to whatever you like.

Re: Existing expensive contract. Would like to change to cheaper tariff

Mar17 — Mon, 07 Jul 2025 19:56:29 GMT

Thanks. 24 month contract ended in March so I am well beyond that. MSent from my Galaxy

Re: Existing expensive contract. Would like to change to cheaper tariff

Mar17 — Mon, 07 Jul 2025 19:57:29 GMT

Thanks! Sent from my Galaxy

Re: Existing expensive contract. Would like to change to cheaper tariff

Leanne_T — Tue, 08 Jul 2025 08:23:36 GMT

Morning @Mar17

Thanks for coming to the community 🙂

If you log into the Upgrade your tech or change your plan with EE Upgrades page you can view available upgrade options. If you prefer to chat to us about your upgrade, please give us a call on 150 and the team will be happy to help and make sure this is an upgrade for you 🙂

Hope this helps.

Leanne.