topic Re: Billed for calls I did not make in Contracts & Billing

Billed for calls I did not make

ZZR14 — Sun, 06 Jul 2025 19:58:04 GMT

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not listen. Did EE make the call to get more money out of me. Can they prove it?

Re: Billed for calls I did not make

ZZR14 — Sun, 06 Jul 2025 18:27:25 GMT

I have been charged over £170 for making calls to the above number that I did not make. I explained this to customer services and they got onto their tech team, after an hour hanging on the phone I was told that I made these calls and I have to pay for them. Seriously and truthfully I did not make these calls. EE are saying that I m lying. Has anyone else had this problem? I am seriously thinkng of leaving EE after 18 years of being a loyal customer.

Re: Billed for calls I did not make

bristolian — Sun, 06 Jul 2025 18:28:38 GMT

@ZZR14 wrote:
I too have been billed for calls to this number that I did not make....Can they prove it?

EE do have the means to identify which specific SIM & device combination were used for any individual call.

Re: Billed for calls I did not make

Chris_S — Mon, 07 Jul 2025 07:21:49 GMT

Hi @ZZR14

I'm sorry to hear about your experience when you spoke to our customer service team, I can imagine it's worrying when you've received a large charge for calls that you didn't make.

We'd need our billing team to get this investigated for you, but if you're unhappy with their outcome, you can make a complaint with the advisor that you're speaking to, or you can complain via our complaints link.

Chris S

Re: Billed for calls I did not make

ZZR14 — Mon, 07 Jul 2025 07:50:16 GMT

Hi, I have just put in Google search engine "EE charging people for calls they did not make"

Apparently I am not alone, EE have dun this many times, look for yourself. Surely they should look into these cases. What about if the number call your phone, you do not answer the call but they start charging you when your phone starts ringing? My phone was in my rucksack as I was riding my motorcycle at the time of the call, so how could I of made them. All 10 of them ? I smell a rat EE

Re: Billed for calls I did not make

bristolian — Mon, 07 Jul 2025 07:57:27 GMT

You could probably find Google searches, especially the bot ones, that support any hypothesis you're looking to prove.

Incoming calls are only charged when roaming abroad.

Re: Billed for calls I did not make

ZZR14 — Mon, 07 Jul 2025 09:01:08 GMT

There are also some similar cases on the EE chat forums if you look.

Re: Billed for calls I did not make

Leanne_T — Mon, 07 Jul 2025 09:15:15 GMT

Hi @ZZR14

Thanks for coming back to us.

If you would like to get the calls investigated further, please get back in touch with our mobile guides. Or, you can open a complaint using the link @Chris_S has provided and completing the webform. Once the complaints guide has looked into your query, they will contact you.

Thanks.

Leanne.

Re: Billed for calls I did not make

XRaySpeX — Mon, 07 Jul 2025 11:19:46 GMT

@ZZR14 wrote:
I have been charged over £170 for making calls to the above number

What above no.? There isn't 1.

Re: Billed for calls I did not make

ZZR14 — Mon, 07 Jul 2025 12:42:53 GMT

Hi. The number was. 0018003973343

Re: Billed for calls I did not make

ZZR14 — Mon, 07 Jul 2025 13:01:28 GMT

Hi sorry the end number is 2.

0018003973342

Re: Billed for calls I did not make

XRaySpeX — Mon, 07 Jul 2025 13:40:18 GMT

That looks like a US toll-free no.

Re: Billed for calls I did not make

bristolian — Mon, 07 Jul 2025 14:21:14 GMT

@ZZR14 wrote:
Hi. The number was. 0018003973343

The 1800 part would be a free-call number if dialled from within the US.

Even if you are able to dial this (which won't always work), it would be charged as an international call

Re: Billed for calls I did not make

J0hn3v16 — Sat, 06 Jun 2026 14:22:55 GMT

Did they manage to resolve the issue in the end?? I am projected to be charged £132 for a 29min call I DID NOT make to 0018442221938 for my bill next month. The numbers are so similar…it must be a scam of some kind. When I try to google the number, nothings coming back and there’s absolutely no record of the call in my phone log. It’s baffling how EE are allowing this to happen.

Re: Billed for calls I did not make

XRaySpeX — Sat, 06 Jun 2026 14:33:30 GMT

@J0hn3v16 : That's correct! That no. is an International Call to USA charged @ £4.64 / min. So a 29 mins call costs £134.56.

Perhaps you double-dialled the 1st '0' turning it into the International prefix.

Re: Billed for calls I did not make

J0hn3v16 — Sat, 06 Jun 2026 14:46:51 GMT

No. The point I am making is that I did not dial that number…If I did dial the number it would be registered on my phones call log like all the other calls I made that day - and it isn’t.

so I’m baffled as to how EE are charging/plan to charge their customers from calls that were never made. They need to investigate this because clearly myself and the person above a year apart having THE SAME SITUATION happen via the same mobile provider is not a coincidence. I was previously with O2 and never had anything like this happen…switched over to EE and 4 months later, this nonsense is taking place.

Re: Billed for calls I did not make

XRaySpeX — Sat, 06 Jun 2026 14:51:30 GMT

Then, @J0hn3v16 , phone CS & query the charge.

Re: Billed for calls I did not make

J0hn3v16 — Sat, 06 Jun 2026 14:54:56 GMT

Already have thank you.
My original post was directed to the EE customer (ZZR14) who experienced the same thing me. I wanted to know what the outcome was for them in the end.

Appreciate your input though 🙂