https://community.ee.co.uk/t5/Contracts-Billing/Apparently-there-is-a-technical-issue-with-roaming-charges/m-p/1546381#M102016 <P>Apparently there is a technical issue with roaming charges which EE is working on resolving. I was charged double the expected roaming fees in May (on my Jun bill). I contacted customer services and was promised this would be corrected on my next bill. It wasn’t. I contacted them again and was told it was an ongoing problem and would be refunded within 7-15 working days. Breathtaking lack of customer communication here…</P> Mon, 07 Jul 2025 06:05:24 GMT MrsTrellisofNW 2025-07-07T06:05:24Z https://community.ee.co.uk/t5/Contracts-Billing/Apparently-there-is-a-technical-issue-with-roaming-charges/m-p/1546381#M102016 <P>Apparently there is a technical issue with roaming charges which EE is working on resolving. I was charged double the expected roaming fees in May (on my Jun bill). I contacted customer services and was promised this would be corrected on my next bill. It wasn’t. I contacted them again and was told it was an ongoing problem and would be refunded within 7-15 working days. Breathtaking lack of customer communication here…</P> Mon, 07 Jul 2025 06:05:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Apparently-there-is-a-technical-issue-with-roaming-charges/m-p/1546381#M102016 MrsTrellisofNW 2025-07-07T06:05:24Z https://community.ee.co.uk/t5/Contracts-Billing/Apparently-there-is-a-technical-issue-with-roaming-charges/m-p/1546706#M102067 <P>Both my wife and I have had the same issue and the same lack of refund. Complaint raised today, also gone to my bank with a direct debit claim for the incorrect amount charged. Absolute shysters.</P> Tue, 08 Jul 2025 09:28:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/Apparently-there-is-a-technical-issue-with-roaming-charges/m-p/1546706#M102067 marcwalker5 2025-07-08T09:28:46Z