topic Re: BT to EE in Contracts & Billing

BT to EE

AB1957 — Sun, 06 Jul 2025 21:20:55 GMT

Re: BT to EE

Mustrum — Sun, 06 Jul 2025 21:23:09 GMT

@AB1957 is there anything we can help you with?

Re: BT to EE

AB1957 — Sun, 06 Jul 2025 21:23:27 GMT

Have been moved from BT to EE and BOTH appear to be billing me for the same period tjis month. The upgrade and move has been a nightmare. Going to ombudsman tomorrow

Re: BT to EE

Mustrum — Sun, 06 Jul 2025 21:27:40 GMT

@AB1957 why not just give customer services a call first?

Sometimes it just takes a quick adjustment to either explain what has happened and/or to get it fixed.

It is likley the first thing the ombudsmen will suggest.

Re: BT to EE

XRaySpeX — Sun, 06 Jul 2025 21:39:53 GMT

@AB1957 wrote:
Going to ombudsman tomorrow

Has your formal complaint on EE been for at least 8 weeks or reached deadlock? You can't go until!