topic No network in Contracts & Billing

No network

8jaysephine9 — Sat, 05 Jul 2025 20:27:37 GMT

I have £15.50 credit and want it in my bank account as I've had no service for a month now. How do I go about this? I asked customer service and they all keep fobbing me off.

Re: No network

Michael_D — Sun, 06 Jul 2025 07:33:45 GMT

Hi @8jaysephine9

Welcome to the community.

Do you currently have a pay monthly contract or pay as you go SIM with us?

Typically pay as you go credit cannot be refunded, but on a contract it can be if the account is in credit after the bill is created.

Michael

Re: No network

Chris_B — Sun, 06 Jul 2025 08:24:09 GMT

@8jaysephine9 Is anyone else on EE who is with you ? If the answer is yes and it’s a PAYG sim have you by any chance allowed THIS to happen.