topic Re: Account in Contracts & Billing

Account

Liamburns190587 — Sat, 05 Jul 2025 12:58:24 GMT

I need to speak to someone online urgently about my account it's been restricted bit iv been in hospital amd iv no mobile phone to contact I need my WiFi re connection doing until I'm able to pay my bill next week

Re: Account

Chris_B — Sat, 05 Jul 2025 13:41:05 GMT

@Liamburns190587 As it’s already been cut off you’ll need to pay that bill before it’s reconnected. If ever you have an issue paying on time you need to call customer support before hand to explain the situation.

Re: Account

Christopher_G — Sat, 05 Jul 2025 14:33:29 GMT

Hi @Liamburns190587

Welcome to the community.

I'm sorry to hear that you've been in hospital. If you give our Customer Support team a call, they'll do their best to help.

Chris