https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-Bill/m-p/1545613#M101942 <P>I had EE broadband installed one month ago and added my mobile. My next bill is supposed to be July 17 and should be 32 pounds. But I have a message from my bank that EE will tomorrow take a charge of 239 pounds from my account. I can find no mention in my EE account about this payment or what it is for. I am abroad in a country with very expensive roaming so I can’t contact EE &nbsp;on their phone numbers and they offer no online way to be in touch with them. If anyone reads this from EE, could you let me know a way to contact you online?&nbsp;</P> Thu, 03 Jul 2025 09:06:12 GMT Simcurious 2025-07-03T09:06:12Z https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-Bill/m-p/1545613#M101942 <P>I had EE broadband installed one month ago and added my mobile. My next bill is supposed to be July 17 and should be 32 pounds. But I have a message from my bank that EE will tomorrow take a charge of 239 pounds from my account. I can find no mention in my EE account about this payment or what it is for. I am abroad in a country with very expensive roaming so I can’t contact EE &nbsp;on their phone numbers and they offer no online way to be in touch with them. If anyone reads this from EE, could you let me know a way to contact you online?&nbsp;</P> Thu, 03 Jul 2025 09:06:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-Bill/m-p/1545613#M101942 Simcurious 2025-07-03T09:06:12Z https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-Bill/m-p/1545614#M101943 <P>Are you using your EE mobile SIM abroad? When is your mobile bill due? They won't be the same unless by coincidence.</P> <P>Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.</P> Thu, 03 Jul 2025 09:14:05 GMT https://community.ee.co.uk/t5/Contracts-Billing/Unexpected-Bill/m-p/1545614#M101943 XRaySpeX 2025-07-03T09:14:05Z