topic Reverting a contract in Contracts & Billing

Reverting a contract

sfeter — Tue, 01 Jul 2025 18:12:37 GMT

Yesterday I have upgraded my contract to All Rounder which is £10 cheaper than what I had for the last two years. It seems that not all addons are available with it and I can either go with Netflix or Google One. I had TNT and wanted to keep it but now its £20 per month. I would like to know if I can revert back to my old contract and let it lapse but be able to keep TNT (still £10 better off each month) or since I am with the company for 20 years, can have tnt addon for a discounted price or free?

Re: Reverting a contract

Michael_D — Wed, 02 Jul 2025 08:00:11 GMT

Hi @sfeter

Thanks for coming to the community.

Our plans have changed now, so you'd only get the TNT Sports inclusive benefit with our Full Works or Full Works for iPhone plan.

Did you upgrade online, over the phone or in one of our stores? If it was online or over the phone, you can request to cancel the plan, which will refer you to your previous plan. You can then stay on your old plan or look at the options for the Full Works plans.

There is more on cancelling the plan on our Return a mobile device or SIM bought within the last 14 days help page.

Michael

Re: Reverting a contract

sfeter — Wed, 02 Jul 2025 11:34:27 GMT

Hi thanks for your reply. I have done it online through EE app. And I took SIM only plan

Re: Reverting a contract

Michael_D — Wed, 02 Jul 2025 12:01:24 GMT

If it was through the app, you'd be able to request to cancel the plan using the link above and then either stay on the old plan or change to a Full Works plan.

Michael