topic Viewing bills online in Contracts & Billing

Viewing bills online

BethLoyalty — Tue, 01 Jul 2025 13:27:04 GMT

Been trying to access my bills online for over a week now and keep getting the same message. Any help is appreciated

Re: Viewing bills online

Debbie_G — Tue, 01 Jul 2025 15:30:21 GMT

Hi @BethLoyalty.

Welcome to the community.

Could you try accessing this using a different browser or device, please?

Do you see the same error when accessing your bills through the EE app?

Debbie

Re: Viewing bills online

BethLoyalty — Wed, 02 Jul 2025 09:22:18 GMT

i've tried a different browser but can't use the app as it's for work

Re: Viewing bills online

BethLoyalty — Wed, 02 Jul 2025 09:43:10 GMT

I've now tried on the app and I get the same message.

Need access to the invoice urgently! Can you do anything to help

Re: Viewing bills online

Alex_H — Wed, 02 Jul 2025 10:17:40 GMT

@BethLoyalty Thanks for trying that out, unfortunately if it is happening across different browsers and the app, it suggests there is an account level issue that our team will need to take a look into for you.

If you give us a call one of our guides will be able to have a check over your account and help with accessing the bill.

Alex