topic Re: Received text message from EE in Contracts & Billing

Received text message from EE

Unspeakablemen — Sun, 29 Jun 2025 14:28:17 GMT

Today received text messages about: Hi Customer Due to a change with your Flex Pay agreement, we'll take the next payment of £98.29 on 15/07/2025. Thanks.

What could be going on here?

Re: Received text message from EE

Unspeakablemen — Sun, 29 Jun 2025 14:45:11 GMT

Today received text messages about my contract Hi Customer Due to a change with your Flex Pay agreement, we'll take the next payment of £98.29 on 15/07/2025. Thanks.

What could be going on here?

I don't know if I did something wrong. Why was my phone bill raised from £49 to £98.

Why is there no live chat in EE anymore, do you have to call and wait an excruciatingly long time to be connected?
Can someone from EE check what the problem is? Maybe there is something wrong with the contract. Is it because I wanted to remove the SIM lock? Please help.

Re: Received text message from EE

bristolian — Sun, 29 Jun 2025 15:04:26 GMT

EE-CS have access to your individual account and can advise further.

That said, £98.29 seems a quite excessive for a device repayment - so an error seems quite possible.

Edited to add: Two duplicate posts have been merged into one. You only need to post once, to keep all replies in the same place.