topic Re: Sorry, your changes didn’t make it (change address issue) in Contracts & Billing

Sorry, your changes didn’t make it (change address issue)

radaidenho09 — Fri, 25 Oct 2024 10:06:59 GMT

Whenever i try to change billing or postal address it doesn't go through and gives me the above error. i tried from app, web, and different browsers and never work

Re: Sorry, your changes didn’t make it (change address issue)

Rach_H — Fri, 25 Oct 2024 13:00:39 GMT

Hi @radaidenho09,

Welcome to the Community!

I'm sorry to hear about the trouble you're having making these updates, and I can understand how frustrating this must be. I'd recommend giving our team a call, and they will be able to update your account, and see what they can do to fix this moving forward.

Rach

Re: Sorry, your changes didn’t make it (change address issue)

7747721150 — Sun, 26 Jan 2025 15:33:29 GMT

Hi please help to change my address

Re: Sorry, your changes didn’t make it (change address issue)

Michael_D — Mon, 27 Jan 2025 08:30:31 GMT

Hi @7747721150

Welcome to the community.

We don't have access to help you change the address here, but you can change it in your online EE account or the EE app.

You can see a step by step guide to changing it on our Edit My Personal Details in EE help page.

If you have any trouble, please give our customer services guides a call, and they can update the address for you.

Michael

Re: Sorry, your changes didn’t make it (change address issue)

Bhargavpatel751 — Sat, 28 Jun 2025 13:34:40 GMT

Hi please help to change my address

Re: Sorry, your changes didn’t make it (change address issue)

Rach_H — Sun, 29 Jun 2025 07:46:54 GMT

Hi @Bhargavpatel751,

Welcome to the Community!

If you log into your account online then you'll be able to update your account, or speak with our team.

Rach