topic Re: Cancelling mobile contract in Contracts & Billing

Cancelling mobile contract

Seleena2-3 — Sat, 28 Jun 2025 10:12:35 GMT

I have called in to cancel my mobile phone contract and they said they cancelled it but I had one more payment. Now I’ve paid that and I still haven’t got any confirmation that my contract is cancelled and they are supposed to pay me the £50 deposit that I put down aswell.

Re: Cancelling mobile contract

Northerner — Sat, 28 Jun 2025 10:36:02 GMT

Hi @Seleena2-3

You'll need to speak to EE CS as there is no account access on these forums.

https://ee.co.uk/help/contact-ee

Thanks

Re: Cancelling mobile contract

Chris_B — Sat, 28 Jun 2025 12:01:28 GMT

@Seleena2-3 You have to give 30 day notice to terminate if you are billed in this period of 30 days you’ll still pay it and will be refunded any over payments once you get to the end of the 30 day notice period.

How long have you been using this contract for ?

If you are still within your contract term you’ll be required to pay off that remaining contract term.