topic Re: Extra charges in Contracts & Billing

Extra charges

Marcoee — Wed, 25 Jun 2025 04:57:19 GMT

Why can't I access a list of the calls/items which make up Extra Charges on my mobile bill without calling the customer care team? Should this breakdown not be routinely available as part of billing information?

Re: Extra charges

Marcoee — Wed, 25 Jun 2025 04:33:41 GMT

I have the same issue (although a smaller charge). Why can't we access a simple breakdown list of the extra charges without contacting the team? This doesn't seem like transparent billing information.

Re: Extra charges

Rach_H — Wed, 25 Jun 2025 07:20:45 GMT

Hi @Marcoee,

Welcome back to the Community!

When you log into your account are you able to see an option to download your bill, so you can view the full breakdown?

Rach

Re: Extra charges

Marcoee — Thu, 26 Jun 2025 22:53:34 GMT

This was a question from my wife. She says “thanks”