invoice marked unpaid that has been paid

HG1 — Thu, 26 Jun 2025 09:14:55 GMT

Hello,

I received a letter by post stating that my mobile phone service is going to be suspended because I owe £150 on account number ***********. I pay the mobile phone bill by direct debit. I have checked against the invoices on the last three months and the payments coming out of my bank account.. Money has been transferred out of my account and I have taken photo shots proving this. The bill's for April (£52.13 taken out of my account on Thursday 10th April) and May (£52.13 taken out of my account on Monday 12th May) say they have been paid. Weirdly the bill for June says it has not been paid although £54.29 came out of my account on Tuesday 10th June.

Please could you sort out these errors and amend accordingly,

Thankyou,

Helen

[Mod edit - removed account number, address and surname. Please don't post full personal or business details in the community]

Re: invoice marked unpaid that has been paid

Michael_D — Thu, 26 Jun 2025 09:51:03 GMT

Hi @HG1

Thanks for coming to the community.

I can understand the concern if it is showing that the bill has been paid.

We don't have access to your account on the community to have a look into this here.

If it is a business account I'd recommend contacting our business guides so they can locate the account and look into this further for you.

Michael

topic invoice marked unpaid that has been paid in Contracts & Billing

invoice marked unpaid that has been paid

Re: invoice marked unpaid that has been paid