topic Re: No web chat available to solve a problem in Contracts & Billing

No web chat available to solve a problem

Adjm1988 — Wed, 25 Jun 2025 12:50:09 GMT

I'm away working in Germany and have reached my credit limit and cannot make calls to speak to ee I have no other phone available. What am o supposed to do

Re: No web chat available to solve a problem

Chris_B — Wed, 25 Jun 2025 12:59:22 GMT

@Adjm1988 Live chat is available via the EE app under help.

Re: No web chat available to solve a problem

Adjm1988 — Wed, 25 Jun 2025 13:39:09 GMT

I've tried looking for the live chat and it's not available and as I've said I can't call so the phone numbers it useless to me

Re: No web chat available to solve a problem

Adjm1988 — Wed, 25 Jun 2025 13:40:33 GMT

Re: No web chat available to solve a problem

Ali_A — Wed, 25 Jun 2025 16:26:06 GMT

HI @Adjm1988

If you know your credit limit, you can make a payment towards your account to lower the total balance using our Fast Payment page.

Ali

Re: No web chat available to solve a problem

Adjm1988 — Wed, 25 Jun 2025 17:54:55 GMT

i don't know what the credit limit is and cannot access my banking without being able to use my phone

Re: No web chat available to solve a problem

Ali_A — Wed, 25 Jun 2025 18:00:17 GMT

@Adjm1988

Knowing the credit limit is not necessary, it's just to help as a guide of how much to pay towards your account. You'll need a credit/debit card to make the online payment.

We'd love to get you back up and running as quickly as possible, so if you're unable to do this you'll need access to another phone to Contact Customer Service from Abroad.

Ali

Re: No web chat available to solve a problem

Adjm1988 — Wed, 25 Jun 2025 18:02:22 GMT

This is the problem I don't have access to another phone this is why I thought you would have web chat available for these situations. Is there anyway ee could contact me directly

Re: No web chat available to solve a problem

Christopher_G — Thu, 26 Jun 2025 08:16:32 GMT

Hi @Adjm1988

If you have access to WiFi, you may be able to use the live chat service in the 'help' section of the EE App.

I appreciate that it may be a bit difficult for you, but if that doesn't work, the only option would be to call from another phone.

Chris