topic Re: Upgrade billing in Contracts & Billing

Upgrade billing

Llldldld — Sat, 21 Jun 2025 21:00:47 GMT

Hi I recently upgraded. Was told there was an upgrade fee that would be added to my bill, I upgraded 2 weeks ago and they received my old device last week. The charge hasn’t gone onto this months bill, will it be next months?

Re: Upgrade billing

Michael_D — Sun, 22 Jun 2025 07:49:35 GMT

Hi @Llldldld

Thanks for coming to the community.

If there is an upgrade fee to pay, it would usually appear on the next bill, but may go over to the following one if the upgrade and bill date are close together.

What date was the bill created?

Michael

Re: Upgrade billing

Llldldld — Sun, 22 Jun 2025 15:48:00 GMT

My bill is usually created on the 21st of every month and goes out my bank the following week. I upgraded on the 7th

Re: Upgrade billing

Michael_D — Mon, 23 Jun 2025 07:12:36 GMT

I wouldn't have expected it to be delayed that much @Llldldld

It may be best to give our billing guides a call and they can check it on your account and let you know if it is due to go onto the next bill.

Michael