topic Re: Final bill in Contracts & Billing

Final bill

Meibion1 — Fri, 20 Jun 2025 16:42:15 GMT

I've moved to another provider who have asked for my final bill from EE. However seems to be a long time for EE to send it.

Re: Final bill

Chris_S — Sat, 21 Jun 2025 07:49:52 GMT

Hi @Meibion1 Welcome to the EE Community.

You'll see your final bill with details on your final payment about a week after your plan finishes or after you've received confirmation that you've left the EE network.

Do you still have access to your My EE account?

Chris S

Re: Final bill

Meibion1 — Sat, 21 Jun 2025 07:59:16 GMT

Yes I still have access

Re: Final bill

Chris_S — Sat, 21 Jun 2025 08:59:51 GMT

Perfect @Meibion1

When you log in, are you able to view and download your bill?

Chris S

Re: Final bill

Meibion1 — Sat, 21 Jun 2025 09:28:51 GMT

Yes

Re: Final bill

Chris_S — Sat, 21 Jun 2025 10:19:24 GMT

Thanks for letting me know @Meibion1

Could you try downloading your bill please?

When you've downloaded it, you should be able to pass it on to your new provider.

Chris S

Re: Final bill

Meibion1 — Sat, 21 Jun 2025 10:44:44 GMT

Have not yet received final bill Chris.

Re: Final bill

Meibion1 — Sat, 21 Jun 2025 10:47:51 GMT

Just had message " next bill will be arriving soon"

Re: Final bill

Chris_S — Sat, 21 Jun 2025 11:34:31 GMT

That's brilliant @Meibion1

We send your final bill in the post, so it should be with you soon.

You'll see your final bill with details on your final payment about a week after your plan finishes, so if it's not quite been a week since your plan closed, that would be why you're unable to see it on your My EE account.

Chris S

Re: Final bill

Meibion1 — Sat, 21 Jun 2025 11:55:10 GMT

Thanks for your help Chris

Re: Final bill

Chris_S — Sat, 21 Jun 2025 12:04:02 GMT

You're very welcome @Meibion1

If there's anything else that you need, just give us a shout 🙂

Chris S