topic problems with billing after BT becomes EE in Contracts & Billing

problems with billing after BT becomes EE

jaydo — Fri, 20 Jun 2025 12:03:28 GMT

I am having awful difficulties with billing ever since I was advised to combine my BT Broadband account with my EE mobile account. Anyone else suffering? Calling them is a nightmare because the problem is very complex, and during the call, it drops off. |This has happened many times. When I call back, l get another person. I am tired of spending my precious time rehashing the problem, which never gets solved. The trouble is, it's about a £300 bill which I dispute. I've got pains in my stomach due to the stress.

Re: problems with billing after BT becomes EE

Ali_A — Fri, 20 Jun 2025 15:02:43 GMT

Hi @jaydo

Have you transferred over to EE Broadband or do you still have BT Broadband?

At the moment it's not possible to view a BT Broadband through an EE mobile online account access- they would need to be separate logins.

In the mean time, have you spoken to the billing team about the reason for your unexpected bill?

Ali

Re: problems with billing after BT becomes EE

Sharon662 — Sun, 11 Jan 2026 12:35:54 GMT

Hello,

me too.

i actually feel sick -again.

since beginning of Dec 2025, it has been endless utter dystopian nightmarish nonsense and I literally don’t know what to do next,

Re: problems with billing after BT becomes EE

Rach_H — Sun, 11 Jan 2026 15:45:56 GMT

Hi @Sharon662,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having with your bills since joining us. Could you let me know what you've done until now to resolve this, so I don't tell you to repeat steps you've already taken?

Rach