topic Re: Can't see my bills and can't link my new phone in Contracts & Billing

Can't see my bills and can't link my new phone

liamdl1 — Wed, 18 Jun 2025 16:49:27 GMT

Hi there, I got a new iPhone that I pay for monthly. I tried to download the app and link my new device with an eSIM, but it doesn't work; it says the information on my eSIM is incorrect. Also, when I try to see my bills, it pops up a message saying "Sorry, something's gone wrong"

Re: Can't see my bills and can't link my new phone

Rach_H — Thu, 19 Jun 2025 07:48:01 GMT

Hi @liamdl1,

Welcome to the Community!

I'm sorry to hear about the issues you're having with your app, as this certainly isn't what we'd expect to see. Can you try deleting and reinstalling the app, and let me know if you still see the same issues after doing so?

Rach

Re: Can't see my bills and can't link my new phone

liamdl1 — Thu, 19 Jun 2025 08:38:32 GMT

Hi @Rach_H ,

I attempted that as well, but the issue appears to be related to my profile, since I cannot link my phone or access my bills even when using a PC on the website. When I attempt to link my phone, it says the details don't match those on the eSIM.

Thanks for the reply!

Liam

Re: Can't see my bills and can't link my new phone

Rach_H — Thu, 19 Jun 2025 10:45:48 GMT

Thanks for giving that a try @liamdl1. I'd recommend giving our team a call, and they will be able to take a look into why this is happening, and work to get this resolved for you.

Rach