topic Re: Customer service complaints in Contracts & Billing

Customer service complaints

Sam1531 — Thu, 19 Jun 2025 06:42:03 GMT

I wanted to pay my bill beginning of month, saw it had been increased from £94 to £169. In short I've telephoned 8 times to sort it, on 4 occasions managers authorised the reduction.

After an hour on phone yesterday still no conclusion even though a complaint was raised 3 telephone calls ago.

I'm at a loss what to do. I've never known wanting to pay a bill but can't!!!!!!

Re: Customer service complaints

Peter_W — Thu, 19 Jun 2025 08:58:21 GMT

Hi there @Sam1531.

Welcome to the EE Community 😊

Can you please tell us a bit more about what you mean when you say there's 'no conclusion' when you've been seeking a resolution for this issue?

You mentioned managers agreeing to reduce the bill, so where do things seem to be falling down with this?

Peter